Refund Policy

Refund Policy

This Refund Policy explains the refund process applicable to purchases made through Tejopay.

1. Refund Eligibility

Tejopay does not offer returns, replacements, or exchanges for products purchased through the platform.

Refunds shall only be considered under the following conditions:

• Wrong product delivered
• Product received in damaged condition

2. Refund Request Timeline

Customers must raise a refund request within 2 days from the date of product delivery.

Requests submitted after the specified timeline may not be eligible for refund processing.

3. Verification Process

Once a refund request is raised, our team may verify the issue through:

• Product images/videos
• Order details
• Delivery information
• Customer communication

Tejopay reserves the right to approve or reject refund requests after verification.

4. Refund Processing

If the refund request is approved:

• The refund will be processed within 7–10 business days.
• The refund amount will be credited to the customer's original payment method.

5. Non-Refundable Situations

Refunds shall not be applicable in the following cases:

• Change of mind after purchase
• Incorrect order placed by customer
• Minor color or design variations due to display settings
• Requests raised after 2 days of delivery

6. Contact Information